Outcomes, Impact and Service Quality

We are dedicated to providing the highest quality of support and continuously strive to improve our services based on staff feedback and best practice.

On this page we show our service activity, key outcomes and impacts we have achieved, and how we continually assess the quality of the service we offer to Lancashire education settings.

Below is a summary of our service activity over the past two academic years.

our activity summary

our outcomes and impact

At the end of each academic year we survey all staff who have worked with us over the year to ask for feedback on our work and the impacts that they have noticed on their own practice and on the wellbeing of their students and staff. Some key outcomes and impacts are summaried below.

SERVICE QUALITY ASSESSMENT

To ensure consistent and high-quality service delivery, we utilize the SERVQUAL framework, a widely recognized model for assessing service quality.

SERVQUAL is a multi-item scale used to measure user perceptions of service quality. It focuses on five key dimensions:

  • Tangibles: The physical appearance of facilities and staff.
  • Reliability: Consistent and dependable service delivery.
  • Responsiveness: Willingness to help and provide timely assistance.
  • Assurance: Knowledge and training of staff, their ability to inspire trust and confidence.
  • Empathy: Individualized attention, care, and understanding shown towards service user needs.

Our self-assessment using the SERVQUAL framework is presented below, demonstrating our committment to providing the best quality service for Lancashire education staff.

If you would like to use this framework to assess the quality and acceptability of other external services that you may wish to engage with and commission for your staff or students, we have developed an assessment tool that you can download HERE.

the lehss service quality assessment

The Lancashire Emotional Health in Schools and Colleges service is dedicated to promoting mental and emotional well-being among students and staff in educational institutions across Lancashire. Our team of experienced professionals, work collaboratively to provide comprehensive support.

By partnering with schools and colleges, we seek to create a positive ripple effect that not only benefits individuals but also contributes to a healthier, more vibrant Lancashire community.