Last Updated on 15/08/2024
As a programme team, we endeavour to undertake our duties in a respectful and ethical way, however there may be times when trainees wish to raise concerns about any aspect of the Programme and the following document outlines the procedures for doing so.
Trainees’ experience of training, their feedback and ideas for improvement are key elements of the programme. Trainees are operate the Trainee Council and are represented on the Programme Forum and Senior Leadership Team in order for their views about DClinPsy process/policy/assessments to form part of the strategic development of the programme.
Where issues concern an individual member of staff then we would expect both trainees and staff to be committed to resolve any issues in an informal way, through discussion, mutual respect and understanding. If this does not achieve resolution then trainees should seek the support of their individual tutor pair. The tutor pair will discuss an action plan with the trainee and if appropriate facilitate further discussion with the staff member in question. Where this is not possible, or where the concern is regarding a member of the individual tutor pair, then the concern can be raised with the Directors. Again, all efforts will be made to resolve the issue without recourse to formal processes. If the issue concerns any of the Directors then the trainee should seek the advice of their individual tutor team and the Head of Department.
Where all efforts to tackle the issue informally have not led to resolution that the trainee is satisfied with then the next step is to consider a formal complaints procedure. There are two separate routes for doing so: –
- For university aspects of the Programme
- For Lancashire and South Cumbria Foundation Trust [LSCFT] aspects
Any trainee wishing to consider a formal complaints procedure can seek the advice of Lancaster University students union and/or LSCFT HR.