Service Design in Education Youtube channel

The ‘Service Design in Education’ network is a platform for bringing people together across the world that want to connect and contribute towards our shared vision: “To change education for the better using human centred design processes.”

Designing for gender inclusivity, infrastructure changes to support culture changes

Bernadette Geuy, Daphne Ogle and Rachel Hollowgrass

https://sd4he.co.uk/chapter-5/ Genderqueer, nonbinary, and transgender students struggle to belong and be seen in a world where services and daily interactions are premised on a male/female binary.
In this case study, we share how a prominent university engaged service designers from Power of Design Services to conduct research that examined the needs of their people, business operations, and technology, to determine the implications of adding pronoun and gender identity options to their student information and human resources systems.

Using Service Design to increase the student and staff experience – a case study of three live experiments

Svein Are Tjeldnes and Karin Eilertsen

https://sd4he.co.uk/chapter-8/ For the past two years, UiT the Arctic University of Norway have explored ways of working to become truly service oriented. In this chapter, you will be given an overview of the service design project seeking to enhance collaboration across sections, highlighting the quality of the administrative services we offer. We will reveal how we went from a “menu” of 3307 individual tasks to 80 university services.