{"id":1272,"date":"2020-06-19T09:10:54","date_gmt":"2020-06-19T09:10:54","guid":{"rendered":"http:\/\/wp.lancs.ac.uk\/subtext\/?p=1272"},"modified":"2020-06-20T10:32:43","modified_gmt":"2020-06-20T10:32:43","slug":"communication-breakdown","status":"publish","type":"post","link":"http:\/\/wp.lancs.ac.uk\/subtext\/2020\/06\/19\/communication-breakdown\/","title":{"rendered":"Communication Breakdown"},"content":{"rendered":"

News reaches subtext that when we finally return to campus, we are likely to find our desk phones removed. A news item has very quietly appeared on the LU Answers website:<\/span><\/p>\n

https:\/\/answers.lancaster.ac.uk\/display\/ISS\/Make+and+receive+calls<\/span><\/a><\/p>\n

‘Over summer’, we’re told, ‘the University is modernising the way colleagues make and receive calls. This is due to significant changes in our working practices that have come about as a result of COVID-19 with staff working from home for the foreseeable future, alongside a decrease in the use of desk phones by many colleagues prior to this situation. These changes also help support the university’s finances by reducing the cost of phone systems.’ This process will start before the end of June.<\/span><\/p>\n

Reportedly the university’s current contract with Cisco, the providers of our desk phones, is coming to an end, and ISS has decided not to renew it. Heads of Department have been informed \u2014 rather than consulted \u2014 about this. In future, internal calls will be made using Microsoft Teams, while for external calls we will need to use ‘Jabber’, whatever that is. Your desk phone will be removed and your external phone extension number will disappear, unless you can come up with a reason to keep either of these; ‘I want to phone someone’ is unlikely to succeed as a gambit.<\/span><\/p>\n

But what if, heaven forbid, an external organisation might actually want to pick up the phone and call me? Fear not, because ’emergency and departmental phones will be unaffected.’ Why not just replace the entire network with a single BT payphone in each porters’ lodge, and have done with it?<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

News reaches subtext that when we finally return to campus, we are likely to find our desk phones removed. A news item has very quietly appeared on the LU Answers website: https:\/\/answers.lancaster.ac.uk\/display\/ISS\/Make+and+receive+calls ‘Over summer’, we’re told, ‘the University is modernising … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":568,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[4],"tags":[30,577],"class_list":["post-1272","post","type-post","status-publish","format-standard","hentry","category-news","tag-iss","tag-issue-194"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p99sHo-kw","jetpack-related-posts":[{"id":1083,"url":"http:\/\/wp.lancs.ac.uk\/subtext\/2019\/11\/01\/society-emails-get-nuked\/","url_meta":{"origin":1272,"position":0},"title":"SOCIETY EMAILS GET ‘NUKED’","author":"Johnny Unger","date":"November 1 2019","format":false,"excerpt":"Everyone who uses Lancaster's IT systems will have been briefed many times on the much-publicised phishing attack this summer that led to applicants' data being stolen - for example, see: https:\/\/www.theregister.co.uk\/2019\/07\/23\/lancaster_university_data_breach\/ For most local users, the changes to IT access since then have been a relatively minor inconvenience, though they've\u2026","rel":"","context":"In "contributed article"","block_context":{"text":"contributed article","link":"http:\/\/wp.lancs.ac.uk\/subtext\/category\/contributed-article\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":923,"url":"http:\/\/wp.lancs.ac.uk\/subtext\/2019\/03\/01\/no-ones-watching\/","url_meta":{"origin":1272,"position":1},"title":"NO ONE’S WATCHING","author":"Johnny Unger","date":"March 1 2019","format":false,"excerpt":"Fancy learning Chinese calligraphy? How about Tai Chi? Perhaps you'd like to pick up touch rugby? And were you aware that Adam Taylor of Lancaster Medical School is to receive the Basmajian Award from the American Association of Anatomists? For these and similar public information messages, just sit in an\u2026","rel":"","context":"In "news"","block_context":{"text":"news","link":"http:\/\/wp.lancs.ac.uk\/subtext\/category\/news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1236,"url":"http:\/\/wp.lancs.ac.uk\/subtext\/2020\/03\/27\/email-signature-news\/","url_meta":{"origin":1272,"position":2},"title":"EMAIL SIGNATURE NEWS","author":"Johnny Unger","date":"March 27 2020","format":false,"excerpt":"Following up our story (see subtext 192) on Lancaster's not-in-any-way-pandering-to-stereotype set of email signature templates, featuring Mr Jo Bloggs the officer and his loyal personal assistant, Ms Jane Bloggs, a subtext reader emails to let us know that our article may have 'prompted them to do something'. Upon investigation, we\u2026","rel":"","context":"In "newsflash"","block_context":{"text":"newsflash","link":"http:\/\/wp.lancs.ac.uk\/subtext\/category\/newsflash\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":81,"url":"http:\/\/wp.lancs.ac.uk\/subtext\/2017\/10\/12\/pc-load-letter\/","url_meta":{"origin":1272,"position":3},"title":"PC LOAD LETTER","author":"Johnny Unger","date":"October 12 2017","format":false,"excerpt":"Do you have a printer in your office or shared area? Well you won't for much longer! Following the outcome of the 'print transformation project', all standalone inkjet and laser printers are due to be removed from offices and disposed of 'in an environmentally friendly manner'. In their place, we're\u2026","rel":"","context":"In "news"","block_context":{"text":"news","link":"http:\/\/wp.lancs.ac.uk\/subtext\/category\/news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":740,"url":"http:\/\/wp.lancs.ac.uk\/subtext\/2018\/09\/13\/watch-this-space-printers\/","url_meta":{"origin":1272,"position":4},"title":"WATCH THIS SPACE: PRINTERS","author":"Johnny Unger","date":"September 13 2018","format":false,"excerpt":"A lot of university decision-making is slow-burning, and months will often pass before we are able to provide an update or a follow-up. We will pepper this year-end review with a some of the stories we briefly covered in 2017-18 that, we predict, will be revisited in 2018-19. For example,\u2026","rel":"","context":"In "history"","block_context":{"text":"history","link":"http:\/\/wp.lancs.ac.uk\/subtext\/category\/history\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1193,"url":"http:\/\/wp.lancs.ac.uk\/subtext\/2020\/02\/19\/gender-stereotyping-masterclass\/","url_meta":{"origin":1272,"position":5},"title":"GENDER STEREOTYPING MASTERCLASS","author":"Johnny Unger","date":"February 19 2020","format":false,"excerpt":"'Our emails display our brand just like a letterhead or a business card,' noted a news item on 14 February, launching Lancaster's new email signature template files: https:\/\/portal.lancaster.ac.uk\/intranet\/news\/article\/introducing-the-new-university-email-signature Four templates are provided at: https:\/\/answers.lancaster.ac.uk\/display\/ISS\/Use+a+university+email+signature There's plenty of advice and guidance: email signatures need to be useful, lawful and, of course,\u2026","rel":"","context":"In "news"","block_context":{"text":"news","link":"http:\/\/wp.lancs.ac.uk\/subtext\/category\/news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"http:\/\/wp.lancs.ac.uk\/subtext\/wp-json\/wp\/v2\/posts\/1272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/wp.lancs.ac.uk\/subtext\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/wp.lancs.ac.uk\/subtext\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/wp.lancs.ac.uk\/subtext\/wp-json\/wp\/v2\/users\/568"}],"replies":[{"embeddable":true,"href":"http:\/\/wp.lancs.ac.uk\/subtext\/wp-json\/wp\/v2\/comments?post=1272"}],"version-history":[{"count":3,"href":"http:\/\/wp.lancs.ac.uk\/subtext\/wp-json\/wp\/v2\/posts\/1272\/revisions"}],"predecessor-version":[{"id":1325,"href":"http:\/\/wp.lancs.ac.uk\/subtext\/wp-json\/wp\/v2\/posts\/1272\/revisions\/1325"}],"wp:attachment":[{"href":"http:\/\/wp.lancs.ac.uk\/subtext\/wp-json\/wp\/v2\/media?parent=1272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/wp.lancs.ac.uk\/subtext\/wp-json\/wp\/v2\/categories?post=1272"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/wp.lancs.ac.uk\/subtext\/wp-json\/wp\/v2\/tags?post=1272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}